In B2B relationships, debt recovery does not only mean collecting an outstanding amount, but also preserving business relationships with partners.
However, many companies treat recovery as a conflict rather than a strategic process. In such cases, the client may eventually pay, but the commercial relationship is damaged or terminated, and the client is lost. On the other hand, if the approach towards the client is too lenient, it often leads to continuous payment delays, with the receivables no longer being treated as a priority by the client, who may “take advantage” of the permissive attitude.
In most cases, the issue is not the delay in payment itself, but how it is managed:
- overly aggressive or impersonal messages
- lack of a clear communication structure
- sudden escalation (from a “friendly reminder” directly to threats of legal proceedings)
- failure to consider the client’s actual circumstances
Companies that successfully recover debts while retaining their clients adopt a firm yet intelligent approach through staged communication, personalized (rather than automated) messages, understanding the debtor’s real situation, and proposing flexible solutions (rescheduling, clear payment deadlines).
This is where the processes and expertise of IBS DEBT RECOVERY come into play, specifically designed for the B2B environment, where relationships matter just as much as results.
We manage to resolve more than 80% of cases at this stage through a proactive approach, using all legally available methods. Amicable debt recovery is carried out by qualified personnel with appropriate knowledge and experience in mediation, psychology, law, and modern negotiation techniques.
The main advantage of this procedure is the preservation of amicable relationships between clients and their business partners, with IBS acting as a mediator. In addition, the costs of legal proceedings are avoided, and the time required to resolve the matter is significantly shorter than in litigation.
At this amicable stage, based on the principle “no recovery, no fee”, only a success fee ranging between 3% and 10% of the amounts actually recovered (paid directly into the clients’ accounts) is applied. Fees are determined depending on the value of the receivable and the complexity of the case.
If the amicable procedure does not yield a positive result, we will consider initiating legal proceedings, a stage to be agreed upon jointly with the client, if necessary.
When is it time to act?
In case where:
- invoices exceed 30–60 days past due
- the client begins to avoid communication
- payment promises are not honored
… it is time for a controlled approach.
If you want to recover your receivables without losing your clients, we can quickly assess your situation and provide a realistic evaluation of recovery prospects. Contact us for a preliminary discussion, with no upfront costs.
