{"id":1139,"date":"2026-04-01T11:57:27","date_gmt":"2026-04-01T11:57:27","guid":{"rendered":"https:\/\/ibsdebtrecovery.ro\/?p=1139"},"modified":"2026-04-01T13:19:34","modified_gmt":"2026-04-01T13:19:34","slug":"how-to-recover-receivables-without-losing-the-client","status":"publish","type":"post","link":"https:\/\/ibsdebtrecovery.ro\/ro\/how-to-recover-receivables-without-losing-the-client\/","title":{"rendered":"Cum recuperezi crean\u021bele f\u0103r\u0103 s\u0103 pierzi clientul"},"content":{"rendered":"<p>\u00cen rela\u021biile B2B, recuperarea unei crean\u021be nu \u00eenseamn\u0103 doar \u00eencasarea unei sume restante  ci \u0219i p\u0103strarea relatiilor cu partenerii de afaceri.<\/p>\n\n\n\n<p>Totu\u0219i, multe companii trateaz\u0103 recuperarea ca pe un conflict, nu ca pe un proces strategic iar in aceasta situatie clientul pl\u0103te\u0219te eventual dar relatiile comerciale se intrerup si clientul este pierdut. Pe de alta parte, in situatia in  care atitudinea fata de client este prea permisiva se ajunge la situatia in care exista permanente amanari de plata, creantele in discutie nefiind considerate prioritare de catre client care \u201cprofita\u201d de atitudinea permisiva.<\/p>\n\n\n\n<p>De cele mai multe ori, nu \u00eent\u00e2rzierea la plat\u0103 este problema, ci modul \u00een care este gestionat\u0103:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>mesaje prea agresive sau impersonale<\/li>\n\n\n\n<li>lipsa unei structuri clare de comunicare<\/li>\n\n\n\n<li>escaladare brusc\u0103 (de la \u201efriendly reminder\u201d direct la \u201camenintari\u201d cu proceduri judiciare)<\/li>\n\n\n\n<li>ignorarea contextului real al clientului<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Societatile care recupereaz\u0103 eficient \u0219i \u00ee\u0219i p\u0103streaz\u0103 clien\u021bii aplic\u0103 o abordare ferma, dar inteligenta prin  comunicare etapizat\u0103, mesaje personalizate, nu automate, in\u021belegerea situa\u021biei reale a debitorului, propunerea de solu\u021bii flexibile (ree\u0219alon\u0103ri, termene clare)<\/p>\n\n\n\n<p>Aici intervin procesele \u0219i expertiza IBS DEBT RECOVERY, construite special pentru mediul B2B, unde rela\u021biile conteaz\u0103 la fel de mult ca si rezultatul.<\/p>\n\n\n\n<p>Reu\u0219im s\u0103 rezolv\u0103m mai mult de 80% din cazuri \u00een aceast\u0103 etap\u0103, printr-o abordare proactiva a cazurilor, utiliz\u00e2nd toate metodele disponibile legale. Solu\u021bionarea amiabil\u0103 a recuper\u0103rii crean\u021belor este realizat\u0103 de c\u0103tre personal calificat, cu cuno\u0219tin\u021be \u0219i experien\u021b\u0103 adecvate \u00een mediere, psihologie, drept \u0219i metode moderne de negociere.<\/p>\n\n\n\n<p>Principalul avantaj al acestei proceduri const\u0103 \u00een men\u021binerea rela\u021biilor amiabile \u00eentre clien\u021bi \u0219i partenerii lor de afaceri prin implicarea IBS \u00een calitate de mediator. \u00cen plus, sunt evitate costurile procedurilor judiciare, iar timpul necesar pentru rezolvarea problemei este considerabil mai scurt dec\u00e2t \u00een cazul procedurii de litigiu.<\/p>\n\n\n\n<p>In aceasta etapa amiabila, aplicand principiul nicio recuperare, niciun comision, se are in vedere doar un comision de succes intre 3% si 10% din sumele efectiv recuperate (incasate direct in contul clientilor). Comisioanele se stabilesc in functie de cuantumul creantei si complexitatea cazului.<\/p>\n\n\n\n<p>\u00cen cazul \u00een care procedura amiabila nu produce niciun rezultat pozitiv, vom lua \u00een considerare ini\u021bierea procedurilor de litigiu, etapa ce va fi agreata de comun acord cu clientul, daca este cazul.<\/p>\n\n\n\n<p>C\u00e2nd e momentul s\u0103 ac\u021bionezi?<\/p>\n\n\n\n<p>In situatia in care:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>facturile dep\u0103\u0219esc 30\u201360 zile<\/li>\n\n\n\n<li>clientul \u00eencepe s\u0103 evite comunicarea<\/li>\n\n\n\n<li>promisiunile de plat\u0103 nu sunt respectate<\/li>\n<\/ul>\n\n\n\n<p>\u00a0\u00a0 \u00a0\u00a0\u2026 este momentul pentru o abordare controlata.<\/p>\n\n\n\n<p>In cazul in care vrei sa iti recuperezi creantele fara sa iti pierzi clientii putem analiza rapid situa\u021bia ta \u0219i \u00ee\u021bi spunem ce \u0219anse reale de recuperare exist\u0103. Contacteaza-ne pentru o discutie preliminara, fara costuri initiale.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>In B2B relationships, debt recovery does not only mean collecting an outstanding amount, but also preserving business relationships with partners. However, many companies treat recovery as a conflict rather than a strategic process. In such cases, the client may eventually pay, but the commercial relationship is damaged or terminated, and the client is lost. On [&hellip;]<\/p>","protected":false},"author":2,"featured_media":1143,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1139","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/posts\/1139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/comments?post=1139"}],"version-history":[{"count":2,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/posts\/1139\/revisions"}],"predecessor-version":[{"id":1144,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/posts\/1139\/revisions\/1144"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/media\/1143"}],"wp:attachment":[{"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/media?parent=1139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/categories?post=1139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/tags?post=1139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}