{"id":1146,"date":"2026-04-24T11:54:39","date_gmt":"2026-04-24T11:54:39","guid":{"rendered":"https:\/\/ibsdebtrecovery.ro\/?p=1146"},"modified":"2026-04-24T11:56:24","modified_gmt":"2026-04-24T11:56:24","slug":"new-rules-for-online-merchants-regarding-the-right-of-withdrawal","status":"publish","type":"post","link":"https:\/\/ibsdebtrecovery.ro\/ro\/new-rules-for-online-merchants-regarding-the-right-of-withdrawal\/","title":{"rendered":"NOI REGULI PENTRU COMERCIANTII ONLINE PRIVIND DREPTUL DE RETRAGERE"},"content":{"rendered":"<p>Incep\u00e2nd cu 19 iunie 2026, intr\u0103 \u00een vigoare noi obliga\u021bii legale pentru magazinele online \u0219i platformele care \u00eencheie contracte la distan\u021b\u0103 cu consumatorii.<\/p>\n\n\n\n<p>Conform OUG nr. 18\/2026, comercian\u021bii online vor trebui s\u0103 implementeze \u00een interfa\u021ba site-ului sau aplica\u021biei o func\u021bie online special destinat\u0103 exercit\u0103rii dreptului de retragere din contract de c\u0103tre consumatori.<\/p>\n\n\n\n<p>Nerespectarea acestor obliga\u021bii poate atrage sanc\u021biuni aplicate de ANPC, const\u00e2nd \u00een amenzi \u00eentre 5.000 lei \u0219i 15.000 lei.<\/p>\n\n\n\n<p><strong>Ce presupune noua obliga\u021bie?<\/strong><\/p>\n\n\n\n<p>Consumatorii trebuie s\u0103 poat\u0103 transmite cererea de retragere direct online, printr-o func\u021bie u\u0219or accesibil\u0103 \u0219i clar identificabil\u0103 \u00een cadrul platformei.<\/p>\n\n\n\n<p>\u201eRetrage\u021bi-v\u0103 din contract aici\u201d<\/p>\n\n\n\n<p>sau printr-un mesaj similar, lipsit de ambiguitate.<\/p>\n\n\n\n<p>\u00cen practic\u0103, ce trebuie implementat?<\/p>\n\n\n\n<p>Noile reguli presupun mai mult dec\u00e2t ad\u0103ugarea unui simplu buton sau link. \u00cen cele mai multe cazuri, va fi necesar un flux tehnic complet, care s\u0103 permit\u0103 gestionarea corect\u0103 a solicit\u0103rii de retragere.<\/p>\n\n\n\n<p>Recomand\u0103m ca platformele online s\u0103 analizeze implementarea urm\u0103toarelor elemente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>buton sau link vizibil \u00een site \/ cont client<\/li>\n\n\n\n<li>formular online dedicat solicit\u0103rii de retragere<\/li>\n\n\n\n<li>identificarea comenzii vizate<\/li>\n\n\n\n<li>transmiterea automat\u0103 a cererii c\u0103tre comerciant<\/li>\n\n\n\n<li>confirmarea primirii solicit\u0103rii c\u0103tre client<\/li>\n\n\n\n<li>integrarea cu procesele interne de retur \u0219i rambursare<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Ce documente trebuie actualizate?<\/strong><\/p>\n\n\n\n<p>Totodat\u0103, noile cerin\u021be impun revizuirea documenta\u021biei juridice afi\u0219ate pe site, inclusiv:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Termeni \u0219i condi\u021bii<\/li>\n\n\n\n<li>Politica de retur \/ drept de retragere<\/li>\n\n\n\n<li>Politica de rambursare<\/li>\n\n\n\n<li>eventuale proceduri interne privind comenzile online<\/li>\n<\/ul>\n\n\n\n<p>Implementarea poate necesita interven\u021bii at\u00e2t juridice, c\u00e2t \u0219i tehnice, mai ales \u00een cazul magazinelor dezvoltate custom sau al platformelor marketplace.<\/p>\n\n\n\n<p>Din acest motiv, recomand\u0103m demararea din timp a unui proces de conformare, pentru a evita blocaje opera\u021bionale sau riscul unor sanc\u021biuni dup\u0103 data de 19 iunie 2026.<\/p>\n\n\n\n<p>In acest sens, v\u0103 putem asista cu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>audit juridic al site-ului \u0219i documenta\u021biei existente<\/li>\n\n\n\n<li>actualizarea Termenilor \u0219i Condi\u021biilor<\/li>\n\n\n\n<li>redactarea politicii privind retragerea<\/li>\n\n\n\n<li>recomand\u0103ri concrete pentru implementarea tehnic\u0103<\/li>\n\n\n\n<li>verificarea conformit\u0103\u021bii finale \u00eenainte de termen<\/li>\n<\/ul>\n\n\n\n<p>Dac\u0103 dori\u021bi o analiz\u0103 aplicat\u0103 pentru magazinul sau platforma dumneavoastr\u0103, va rugam se ne contactati pentru o discu\u021bie punctual\u0103.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Starting June 19, 2026, new legal obligations will come into force for online stores and platforms that conclude distance contracts with consumers. According to Emergency Ordinance No. 18\/2026, online merchants will be required to implement within their website or application interface a dedicated online function that allows consumers to exercise their right of withdrawal from [&hellip;]<\/p>","protected":false},"author":2,"featured_media":1148,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1146","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/posts\/1146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/comments?post=1146"}],"version-history":[{"count":3,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/posts\/1146\/revisions"}],"predecessor-version":[{"id":1151,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/posts\/1146\/revisions\/1151"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/media\/1148"}],"wp:attachment":[{"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/media?parent=1146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/categories?post=1146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ibsdebtrecovery.ro\/ro\/wp-json\/wp\/v2\/tags?post=1146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}